How do I return an item?
If you wish to return or exchange your item, please contact us for approval within 14 days after deliver of the product. Custom orders and items that are personalized with names and/or dates cannot be returned but please let us know if there is a problem with your order.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 14 calendar days of the delivery date (after 14 days no returns are allowed)
• must not be a special order or a custom order or an order personalized with your name or date, etc.
• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund or exchange.
Refunds are contingent upon inspection of item(s) once we receive it.
All returns are subject to a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again please contact us within 14 days if you intend to return any item sent from our store. Items returned to us after 14 days and without contacting us, will not be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
P.O. Box 42161
Portland, OR 97242
CS Email: firstname.lastname@example.org